Marketing Makeover Update: Tomorrow’s the day! Join us for the party

Tomorrow’s the big day!

We’re so excited to be able to host the Salem Area Chamber of Commerce Greeters tomorrow morning and unveil the marketing makeover we’ve been working on for Matt’s Entertainment.  Come join the party!  Matt will be there with Friday morning ‘get up and go’ music, and Kurt Spingath will be serving his amazing Belgian Sugar Waffles.

There’s a lot to do yet, so I need to get back to work.  We hope to see you there!

Special thanks go out to Signworks of Oregon and Cherie Renae Studios for their contribution to the project.

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Tim Fahndrich is the president of The Third River, Inc., an Oregon Internet Marketing company.    He is passionate about people, marketing, and technology and loves helping businesses and organizations harness the power of the web. You can follow Tim on Twitter here or contact him at 503.581.4554.

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Makeover update day 5 & 6: social media, local search, and radio show

(This is part of a series of updates leading up to April 9th, 2010, when we will be hosting the Salem Area Chamber of Commerce Greeters at the Northern Lights Theater Pub and unveiling the “Marketing Makeover” for Matt’s Entertainment)

The last couple of days we’ve been working on the following main areas;

1.  Branded social media setup;   One of THE most important things that businesses should be doing in today’s marketplace is building a social media marketing strategy.  We believe in taking an integrated and branded approach for our clients, so we’ve been setting up new social media channels for Matt including Twitter and Youtube that will connect his brand with his audience, both prospect and clients, and allow him to continue building the all important “Know, like, and trust” factor.

2. Local search;  As part of his makeover, we’ve done some important research to find local keywords that people are using in Matt’s industry.  A local search keyword is the ‘what’ and the ‘where’ that somebody might be using to find his company.  A good example would be ‘Salem Oregon wedding dj’.

Did you know that over 40% of all online searches have local intent?  That means that people are using the ‘what’ and the ‘where’ to find local businesses to connect with.  With this in mind, we are working on several ways to get Matt listed on the front page of Google for these local search keywords.  This can take some time, but we’re hoping to have a listing or two on the front page by Friday.

3. Radio show; One of the ‘out of the box’ ideas we’ve brought to the table for Matt is to have is own wedding radio show.  We want to position him as an expert in his industry (which he is) and provide a lead generation tool.  When we presented Matt with the idea of having his own show , his first thought was “What am I going to talk about?”.   Content creation is always a concern, but here’s how we’re approaching it with Matt.  Instead of feeling like he has to provide all the content, he is going to be inviting local wedding vendors, such as videographers, photographers, caterers, etc. to be guests on his show.  He will simply do the interviewing, but the cool thing is that his name and his brand will always be in front of the listening audience.  His listeners will gain valuable ideas, best practices, and more about how to have a great wedding, and Matt will get new leads.  With the show, people will be able to tune in live and also subscribe to the podcast via iTunes.  Pretty cool, huh!

Well, we still have a lot to do by Friday morning … but this has been fun so far!  Hope to see you Friday!

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Tim Fahndrich is the president and Chief Relationship Officer of The Third River, Inc., an Oregon Internet Marketing company.    He is passionate about people, marketing, and technology and loves helping businesses and organizations harness the power of the web. You can follow Tim on Twitter here or contact him at 503.581.4554.

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Makeover Update Day 4: Video creation, final design decisions, and photo shoot

(This is part of a series of updates leading up to April 9th, 2010, when we will be hosting the Salem Area Chamber of Commerce Greeters at the Northern Lights Theater Pub and unveiling the “Marketing Makeover” for Matt’s Entertainment)

Today we are working on two main areas;

1.  Video Creation;   One of the most effective ways to engage with your online audience and to create better search engine rankings is with the use of video.  Today we’re working on a short marketing video for Matt that focuses on his wedding clients and their guests having a great time at the wedding.  We’ll be able to post this video on Matt’s new web site, YouTube, and other sites.

Here’s some interesting statistics about online video ads according to a recent study:

  • 80% of web users have seen an online video ad
  • 52% took action after viewing the ad
  • 31% visited the advertisers web site
  • 22% searched for additional info about the product or service
  • 15% visited the advertisers store or place of business
  • 12% made a purchase
  • PLUS, 16% talked to friends and family about the product / service
  • 9% forwarded it or shared it with their friends and family

Powerful?  Definitely!

2. Final design decisions;  Over the weekend we took the layout that we had decided on last week and created some mockup designs of the new web site and what it would look like with Matt’s new branding and color styles.  This allows him to visually see it all in place before we actually start the final design process for the web site code.  Together we selected the best look and now we’re off to final coding.

Oh … the photo session was today; We’re really excited to see the new publicity photos from Cherie Renae of Cherie Renae Studios.  They got together today for a photo shoot.  Thanks Cherie!

Whew!  It’s starting to really come together … stay tuned for more… and mark your calendars for Greeters, April 9th, at the Northern Lights Theater Pub, 8:30am for the unveiling.

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Tim Fahndrich is the president and Chief Relationship Officer of The Third River, Inc., an Oregon Internet Marketing company.    He is passionate about people, marketing, and technology and loves helping businesses and organizations harness the power of the web. You can follow Tim on Twitter here or contact him at 503.581.4554.

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Makeover Update–Day 3: Can we get a layout over here?

(This is part of a series of updates leading up to April 9th, 2010, when we will be hosting the Salem Area Chamber of Commerce Greeters at the Northern Lights Theater Pub and unveiling the “Marketing Makeover” for Matt’s Entertainment)

Today we are working on three main areas;

1.  Layout;   One of the main things people think about when doing a new web site is the design.  What is it going to look like?  What will the layout be?  Here are some of the questions we typically ask our clients when doing a full-blown web site;

    • What are some of your favorite web sites?  Why?
    • Do you have a particular style or theme you are looking for?
    • What types of information do you want to include on the site?
    • Do you have a preference for the layout of the header or logo, menu, body of the page, etc?
    • Would you like a sidebar column?
    • What do you want in the background?

However, as important as these layout-related questions are … we believe that they pale in comparison to this important question – “What do you want the web site to do?“  You see at the end of the day, it’s not really about the web site design at all.  Yes, we all want it to look good, and we make sure that it does … but it is more important that the web site serves a marketing purpose and causes the customer to take action.

We have seen so many people get caught up in the exact details of what a web site looks like … when in fact we should be spending our energy in the marketing aspects of getting visitors to the site, and then turning those visitors into leads (or connections), leads into buyers, buyers into repeat buyers, and repeat buyers into raving fans … that go on to tell a lot of other people about your business.

Today as we began thinking about Matt’s needs, his re-branding efforts, and what he wants to accomplish with his site, we did some searching for some website ‘themes’ that would work for his needs.  We found a great option and sent it off to Matt to get his feedback.  He and his wife Kim reviewed it and both of them loved it.  So, what we’ll be doing from here is to begin customizing it with Matt’s new branding, colors, and specific needs for his site.

2.  Content;  One of the things we’ve asked Matt to come up with is the top questions his prospects and clients ask.  So, Matt has been busy coming up with the questions and the answers.  We’re going to be using those in a variety of ways on his site.  We also began the discussion today about pictures and videos … what does he have in his media library right now that could be used on the site?

For our clients that don’t have access to good media files of their own, there are a ton of great resources online.  Our favorite photo resource is iStockPhoto.com.  For audio, we like either iStockPhoto.com or AudioMicro.com.

3. Photo Shoot; We were excited to be able to schedule Matt for his publicity photo shoot with Cherie Renae of Cherie Renae Studios.  Cherie takes wonderful photos and we can’t wait to see how they turn out!  We’ll be using his new publicity photo on Matt’s new web site, his marketing materials, social media profiles, and more.  Thanks Cherie!

Ok, that’s it for now.  More to come …

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Tim Fahndrich is the president and Chief Relationship Officer of The Third River, Inc., an Oregon Internet Marketing company.    He is passionate about people, marketing, and technology and loves helping businesses and organizations harness the power of the web. You can follow Tim on Twitter here or contact him at 503.581.4554.

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Makeover Update–Day 2: We’ve got new branding for Matt’s Entertainment

(This is part of a series of updates leading up to April 9th, 2010, when we will be hosting the Salem Area Chamber of Commerce Greeters at the Northern Lights Theater Pub and unveiling the “Marketing Makeover” for Matt’s Entertainment)

Today we are working on three main areas;

  1. Finalizing the branding;   We have new branding!  The design team at Signworks of Oregon, John and Jeff, did a great job working with Matt to finalize the branding including a new logo and color style for Matt’s Entertainment.  It was important to Matt to convey a fun, contemporary brand that utilized modern colors, look and feel, and a clear sense of what he provides … and we are all very excited with what we ended up with. (Can’t wait to share)
  2. Homework for Matt;  Yes, we do give out homework when we begin a marketing project. Why? Because we feel like it is important to get inside our client’s minds and that they know their business much better than we do … so we try to bring out some key concepts and guidelines for content that will be used on the web site.  So yes, Matt has been busy! :-D
  3. Domain setup;  Yesterday we purchased a keyword-based domain name, and today we set it up with a hosting account.  A domain name is your online address (ie yourname.com), and a hosting account is where your web site files (pages, pictures, forms, etc) are located.  Setting up the domain with a hosting account makes the web site accessible to the world.  BUT, we can’t tell you where it is yet … you’ll have to wait until April 9th. :-)

Stay tuned to this channel…

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Tim Fahndrich is the president and Chief Relationship Officer of The Third River, Inc., an Oregon Internet Marketing company.    He is passionate about people, marketing, and technology and loves helping businesses and organizations harness the power of the web. You can follow Tim on Twitter here or contact him at 503.581.4554.

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Makeover Update-Day 1: Discovery, Research and Branding

(This is part of a series of updates leading up to April 9th, 2010, when we will be hosting the Salem Area Chamber of Commerce Greeters at the Northern Lights Theater Pub and unveiling the “Marketing Makeover”)

Today is day one of the Extreme Marketing Makeover project that we are doing for Matt’s Entertainment, an Oregon wedding entertainment company. We notified Matt yesterday that he had won, and to say that he was excited is, well, an understatement.

Today we are working on three main areas;

  1. Discovery;   We like to get to know our clients and their business before we start the project.  Going through a set of marketing interview questions, we discover key services/products, strengths, and opportunities that a business has.  This is the foundation of what we’re doing and helps us formulate a marketing plan that will have the most impact for the client.
  2. Research;  We took the information that Matt gave us above and did some keyword analysis and research.  Keywords are the search words and phrases that people use to do a search on Google, Yahoo, Bing, and other search engines.  The analysis involves looking at the volume of searches, the number of search results, and the makeup of the search results.  What we end up looking for is a “buying” keyword that also has a domain name available.  The more defined a keyword is, the more qualified the search is.    We selected a domain for Matt’s Entertainment and will announce it on April 9th.
  3. Branding; Actually, we began the branding discussion yesterday almost immediately after we announced the winner.  Moving forward on the marketing web site that we will be building hinges on having the logo and color style in place, so we got on a conference call with Matt as well as John over at SignWorks of Oregon and began mapping out what we wanted the new look to be like.  In Matt’s case, he has recently gone through a personal “image makeover”, working with an image consultant.  So now it is perfect timing for this “Marketing Makeover”.  We set goals of creating new branding that is modern, contemporary, and hip to fit into this new image.  We expect to have the new logo and colors in place by the end of today.

That’s what we’re doing for day one.  We’re really excited about this project and the impact it will have on Matt’s business.  We’ll be keeping you posted … so stay tuned.

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Tim Fahndrich is the president and Chief Relationship Officer of The Third River, Inc., an Oregon Internet Marketing company.    He is passionate about people, marketing, and technology and loves helping businesses and organizations harness the power of the web. You can follow Tim on Twitter here or contact him at 503.581.4554.

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Extreme Business Marketing Makeover: Salem Edition

EBM logo

Update 3/29/10: We have a winner!  Matt’s Entertainment of Albany.  Be sure to follow our Makeover Updates here

Is your business (or one that you know) in need of a marketing makeover?   The Third River, Inc. is excited to announce the Extreme Business Marketing Makeover: Salem Edition program!

Why are we doing this? We’re hosting the Salem Area Chamber of Commerce “Greeters” on April 9th, 2010.  In order to fully showcase the range of our services, we need more time than the 15 minutes allotted at Greeters.  So, we’d like to bless one local company with a complete marketing face-lift designed to help grow their business and showcase the range of services we can provide.   We will unveil the new look and marketing strategies at Greeters on April 9th.

If you are selected, here is what you’ll receive;

  • A new company logo and color style (provided by Sign Works of Oregon)
    • PLUS, Sign Works is throwing in 500 business cards and 250 postcards with your new logo!
  • A new keyword domain address and free hosting for 1 year
  • A semi-custom marketing web site branded for your company, including
    • your new logo and color style
    • up to 5 pages of content
    • a built-in blog
    • integration with social media
    • a lead generation form to capture email addresses
    • easy-to-use content editing system which allows you to easily change the web site
  • Social media marketing package
    • Branded Twitter profile and marketing package
    • Facebook Fan page
    • Linkedin Profile
    • Viral marketing loop
    • YouTube channel
  • A new publicity photo for the owner(s) (provided by Cherie Renae Studios)
  • Local search optimization for your primary keyword and 2 secondary keywords
  • Local directory listings (ie Google Local, Yahoo Local, Bing Local)
  • A short <2 minute video showcasing your business
  • Your own broadcasting station
    • internet radio channel
      • one audio interview turned into a podcast
    • live internet TV channel
  • A social media press release
  • A mobile marketing campaign

Co-Sponsors:

Terms & Conditions:

  • You must be a current member of the Salem Area Chamber of CommerceSalem Business Builders, or Keizer Chamber of Commerce to apply
  • The winner will be chosen by The Third River, Inc. based on a number of criteria.
  • You must be able to be present at Greeters on April 9th.
  • This is not a custom “web design”.  We will use our experience and marketing best practices to build a marketing web site and integrated marketing strategies designed to help you grow your business.
  • You must be available for an initial interview on or around March 29th and be able to work with our marketing team in a very timely manner between March 29th – April 9th.
  • This will not replace your existing web site, unless you choose to do so after the unveiling on April 9th.
  • By your nomination, you give The Third River, Inc. permission to use your name, company name and brand in the marketing makeover and all related marketing efforts done by The Third River, Inc.

Timeline:

  • Nominations will be received through Friday, March 26th, 2010.
  • The selected company will be announced on Monday March 29th, 2010.
  • Between March 29th and April 9th, our marketing team will work with the selected company to design and implement the Business Marketing Makeover.
  • The Marketing Makeover will be unveiled during Greeters on April 9th, 2010.

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Door-to-door advertising company launches new web site

doorpoint_screenshot

JD and Kristina Ribali had tried just about everything when it came to advertising their McMinnville lawn care business, Green & Clean Lawn Care & Household Services.   Then they came across the idea of doorhangers … and it worked.  In fact, it worked so well that they started a business creating and distributing marketing materials for other companies, and DoorPoint Ads was born.

As their business grew, they knew that they needed a web site but couldn’t seem to find the time to get it done.  So they hired The Third River, Inc., a Salem web design company, to design and build a web site.  Their two primary objectives are 1) showcase the services they provide and 2) showcase local coupons from their advertisers.

Because the coupons will change each month, they needed a content management system that allowed them to change the coupons out quickly and easily.  We selected WordPress for the job because of it’s flexibity and ease of use.

We also setup an email marketing program for them that allows customers to sign up to receive an email each month when new coupons are available.  Coupons are currently on the site from merchants in Salem, McMinnville, Sherwood, and Newberg.

Platform:  WordPress

Key Features:

  • Content Management System
  • Drop-down menus
  • Ability to click on coupons and print out just the coupon
  • Email Newsletter
  • Contextual sidebar (allows for different sidebar items depending on where the user is in the site)
  • An ongoing maintenance program to keep things updated

Screenshot:

While we were at it, we also built a new web site for the lawn care company too!

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Get cash back shopping at your favorite online merchants

shopbest_screenshot

At the beginning of the year it is common to write down goals, set “resolutions”, and generally try to figure out how the new year will be better than the year before.  And let’s face it, 2009 has been a tough year for many.  Given the economic climate, most people would like to save some additional money when they shop at their favorite merchants, and of course many folks would like to make more money in 2010 than they did last year.

So when I was approached over the holidays about a new company called ShopBest.com, I decided, reluctantly, to take a look at it in detail and see if it was just another shiny little object passing over my desk, or if actually passed my “Opportunity Filter” and was something that I felt I could share with others in my circle of influence.

>>>>> If you are just ready to start getting cash back on your online purchase, go now to ShopBest.com <<<<<< (Please note, this is an affiliate link.  If you make a purchase through the link, we will get paid)

I must admit, at first glance I was not interested in the least.  ShopBest.com looked like another ‘me too’ product offering in the way too crowded world of ‘click and save’ online shopping malls.  It reminded me immediately of a recent product launch of an online shopping mall / portal called Blastoff , which, quite frankly, I wasn’t interested in either.

So let’s begin our review about the company with a discussion about online Affiliate Marketing.  Many people have heard of affiliate marketing, but most do not understand it.  Amazon.com is one of the pioneers in the industry, and they offer the ability for just about anyone with a web site to make money by promoting their products.  I have been around the affiliate marketing industry since 1996, when I was one of the charter merchants with a company called Linkshare.  Here’s a brief video that explains how affiliate marketing works;

So affiliate marketing is a simple way to earn some extra cash by doing what Joel says, “selling other people’s stuff”.  Thousands and thousands of online merchants have affiliate programs.  I believe they are a great way to help grow sales as a merchant, and can become another income stream the little guy. The challenge is that in reality, it isn’t as simple as it sounds.  Here’s why:

a) As a web site owner (commonly called a publisher),  you have to drive the prospective buyer to the merchant’s web site through a special affiliate link on your web site.  However, in most cases, online shoppers already have their favorite merchants that they shop at, such as HomeDepot.com, Dell.com, Macys.com, or BestBuy.com, and they will usually just go directly to that site when they want to buy something.

b) Traditional affiliate programs rely entirely on the efforts of each individual affiliate.  This can be difficult if a person lacks online marketing experience … heck, it can be difficult even for experienced online marketers.  So it can be tough to make any real money.  So while I am a huge fan of affiliate marketing, it can definitely be more difficult than most people want to admit or spend their time on.

ShopBest.com changes this in a very innovative way.  It is setup as an affiliate program of sorts, except for the fact that they’ve done all the heavy lifting for you.

  1. They’ve setup the affiliate relationships with thousands of merchants so that you don’t have to.
  2. Instead of having to have a web site to publish the affiliate links, you simply have to download a ShopBest.com toolbar.  This toolbar installation takes about 3 minutes and tracks shopping activity at all of the participating merchants.  Even if you turn your toolbar off, it still tracks the shopping activity and rewards you cash back points.
  3. The toolbar has built-in tools to be able to share it with others via your favorite social media links… so it is not a difficult process to setup affiliate links, etc.
  4. You don’t need to rely on just your efforts.  You can share the toolbar with others … and get a percentage of their transactions as well.  This is where it starts to get really interesting.

The second thing you need to know about ShopBest.com is that it is set up as a network marketing company, which in a simple way is an affiliate program, but just with multiple levels of payout.  Now, I am a very cautious fan of the network marketing model.  There are so many fallacies and problems in most of the programs out there that most people don’t think about, including some of my favorites below:

  • “anybody can do it” – not true… it takes hard work, the right mindset, and tremendous dedication to make anything work
  • “everybody needs this” (ie their product or service) – again, not true
  • “you can make tons of money” – some people have, but the vast majority of network marketers struggle to break even
  • “we’re going to be bigger than Google” – this is one of my favorites … often stated before the company even launches by unknowing distributors.  How do you know you’re going to be bigger than Google? Do you realize how big Google is and how much they are worth?
  • premium prices which are way more than most people would pay for the product – very common
  • a complete change of buying habits in order to participate – customers and distributors usually have to completely change their buying habits to take part in the business

So while the model does have a lot of problems with it … it also has some real strengths as well.  It is definitely a model that provides leverage, and given the right product, can be a valid way of doing business.  In fact, it can even redefine entire industries.  One network marketing company that we believe in and promote is SendOutCards.  It is a great product and actually makes it easier and usually less expensive to send greeting cards to your friends, family, and business clients.

Back to Shopbest.  Here’s what I like about it:

  1. You can benefit from it without spending a dime. There is no upfront cost or monthly fee to use the basic Toolbar.  You can simply download the toolbar, shop online at your favorite participating online merchants (there are over 1800), and you will get cash back points.  When you earn the equivalent of $15 or more,  you will actually get a check in the mail.  Once installed, you can basically ‘set it and forget it’ and it is still working for you.
  2. It doesn’t force people to change their buying habits if you’re already shopping online. You don’t have to go to a specific ‘portal’ or ‘online mall’ to start your shopping.  Just download and install the toolbar, and the system takes care of the rest.  Quite frankly, I already have my established portals, social networks, etc… I don’t want another one.
  3. There are no inflated pricing models. You shop directly at your favorite online merchants’ web sites.  Plus, there are often super saver deals that can potentially save you even more money.
  4. You can start earning additional cash back points when you share the toolbar with others.
  5. If you want to share the toolbar with lots of folks, there is an affiliate marketing opportunity that allows you to make even more money.

Here’s what I’m not going to tell you about ShopBest.com;

  • It’s going to be bigger than Google: I have no clue how big it will be, but it does look like they have done pretty innovative things and could become a big company.
  • You can make save gobs of money by earning cash back and taking advantage of the super saver deals that the merchants make available:  I can’t tell you that because I don’t know what your shopping habits are now.  While many of my friends shop online at least for some things, some prefer to only shop locally.  Being actively involved in my local chamber of commerce, I am a fan of that as well, but there are some things that I definitely buy online on a regular basis due to convenience and pricing.
  • You can make a million dollars this year:  I can’t tell you how much you are going to make if you sign up as an affiliate.  I’m not going to promise you the moon.  I’m not going to talk about islands in the Caribbean that you’ll be able to visit at your leisure because you were in ‘early’ and are now part of the ‘billionaire’ club.  I can’t promise you anything.  I can only point you to the income calculator on the site … and let you determine if it is worth it for you and your family.
  • Your kids can become millionaires by the end of the year.  (cool, sign me up right!)
  • In case you’re wondering … I’ve heard all of these over and over again about other recent ‘opportunities’.

Closing thoughts:

If you shop online at all, it probably makes sense to download the free ShopBest.com Toolbar.  It takes about 3 minutes to download and install.  You can set it and forget it.

If you’re looking for ways to make additional money in 2010, check out the videos and the earnings calculator on the ShopBest.com web site to see the eight different ways the company allows you to make money by sharing this free toolbar with others.  For me, it fit my opportunity filter.

Here’s to a fantastic 2010.

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Salem Skin Care Manufacturer launches new look for 2010

TofMScreenShot

Touch of Mink, a local manufacturer of skin care products, launched a brand new look for their website for 2010.   We first met with Touch of Mink in early 2009 to discuss the possibilities regarding updating their website and their online marketing strategies.

For anybody not familiar with Touch of Mink, they have been around for 28 years, located in West Salem.  If you’ve been to a home show in Salem, you’ve seen Touch of Mink.  Their primary marketing strategies have been shows, where they do demonstrations of their product, mail order, and their web site.

However, their web site had not been updated in several years and was badly in need of an upgrade.  After taking several months to outline their objectives, they came back us in mid-Fall and hired us to completely redo their ecommerce enabled site.

Their objectives were as follows;

  • create a clean, updated website with easy navigation
  • integrate their new company branding and color styles that were completed over the summer
  • create a more modern shopping cart system
  • develop a comprehensive ‘back end’ admin area to manage orders, customers, and marketing
  • set the foundation to dramatically grow online sales in 2010

We went to work, and we’re excited to announce the brand new Touch of Mink web site.  In addition, phase two of the project will integrate modern online marketing strategies such as social media integration, additional search engine optimziation, an email newsletter, an affiliate program, and online video.

Platform:  Volusion

Key Features:

  • completely revamped design and layout
  • easily tell your friends about our products
  • product reviews
  • categorized product listings
  • fully functional “MyAccount” section where you can update your information, track orders, and more
  • ability to create your own “Wishlist”
  • live shipping rates
  • affiliate program (coming soon)
  • … and much more

Screenshot:

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Local Bookstore uses Social Media to save the day

Broadway Books, Portland Oregon

My new friend, Marie Trucco of the Greater Independence (Oregon) Business Incubator, posted a story on Facebook that I just had to pass along.

Broadway Books, Portland Oregon

Broadway Books, Portland Oregon

It is a story about blogs, burritos, and books, (I know – a seemingly odd threesome)  and how it saved Broadway Books, an independent bookstore in Portland.

You can read the entire article here.  It is a great read and made me want to stand up and cheer. :-)

A couple of interesting things stood out for me in the article.

  1. Turning to social media to help the business was more of a knee jerk reaction than a planned marketing campaign … therefore it was very authentic and heartfelt.  A good reminder for us who use social media for business that sometimes the best laid plans get trumped by total authenticity and passion.
  2. It brought a different set of buyers into the store than they usually got.  A great illustration of how you can start connecting with entirely new audiences using social media.
  3. The power of ‘going viral’.  What was posted by just one person … ended up being shared with thousands.  Who could ask for more?

While the local bookseller still has challenges ahead in this economy and social media is not necessarily a magic bullet, it looks like they are fully embracing it and it has made a real difference in their business.  Way to go Broadway!

I’d love to hear your stories of how you’re using social media in your business to attract new prospects and clients.  Just leave me a comment below.  And if you’d like to discuss your social media strategy, give us a call at 503.581.4554.  I look forward to the conversation.

~ Tim Fahndrich is the President and Chief Relationship officer with The Third River, Inc. a Salem Oregon web design and marketing firm.  He is passionate about people, technology, and relationships, and loves to help his clients harness the power of the web.

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Do I really need to Tweet what I ate for breakfast?

Tweet for Breakfast?

I recently presented a one-hour seminar for the Chemeketa Small Business Management Power Advising Group on the topic of Social Business Networking.  I focused on answering the following questions;

  1. Is it relevant?
  2. How do I find the time?
  3. How do I ‘do it’?
  4. Where is the return on investment?

During my presentation I talked about 4 steps to getting started and maximizing your social media efforts for your business;

  1. Get started: sign up for accounts at Linkedin, Twitter, Youtube, and Facebook (both a personal profile and setup a Fan page). Setup keyword-rich profiles at each one and brand your presence to match your current branding.
  2. Start connecting:  Reach out to others who may want to connect to you.  While each of the sites provide a tool for you to import and invite your entire address book – doing so is probably not necessary nor is it appropriate.  You can use these tools, but be selective when you invite.  Remember, you are out to build relationships, not numbers.
  3. Setup a routine that works for you:  Don’t feel like you “have to” tweet, post, or nudge a certain number of times per day or certain content just because somebody else says you should.
  4. Continually promote: put your social media icons on your web site, in your email signature, forum and blog signatures, and anywhere people might see it.  (Link to your Facebook Fan page, not your personal profile).

I didn’t realize how close #3 had hit home until later after the presentation.  You see, I had started out on a lighter note with the following slide (No offense intended with the politically-incorrect ‘R’ word)

Tweet for Breakfast?

One of the attendees, Fred Molesworth, a Salem Oregon photographer, mentioned how he had recently attended another seminar in Salem where the presenter was talking about how you should get up in the morning and Tweet what you are having for breakfast, and keep tweeting throughout the day exactly what you are doing.   Really.

Really?? My slide was intended to be funny, not a statement of what you should do.  Now I’m not going say that I’ve never posted about food (especially my daughter’s brownies) but I don’t make a regular habit of it.  And neither should you.  If you are trying to use social networking for your business, focus on things like the following;

  1. Building relationships by engaging in conversation
  2. Providing value for those connected with you
  3. Keeping people abreast of what’s happening in your company (and life, but don’t overdo it)
  4. Positioning yourself as an expert

While we are all certainly interested in the details of each others’ lives (to a point), and the occasional posting about food isn’t going to hurt anything … we can only handle so much detail.  If you’re doing it every day … pretty soon it just becomes overwhelming and we begin to tune it out, which doesn’t do anybody any good.

Usually, I end my presentations with my one and only rule “Never, ever post something you wouldn’t want your spouse, kids, boss, or colleagues to see” …

but now I’m adding a new rule.  “Just because you can …. doesn’t mean you should“.

If you’d like help with your social media strategy for your business, give us a call at 503.581.4554.  We’d love to chat.

Tim presenting to Chemeketa Small Business Management Group

Tim presenting to Chemeketa Small Business Management Group

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Optimizing titles and descriptions for better search results

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Optimizing Your Titles & Descriptions for better Google results

Since we provide search engine optimization services for our clients, we get asked a lot of questions about how to improve rankings.

One of the steps we take to improve your search engine results is to make sure your meta-titles, meta-descriptions, and meta-keywords are accurate and descriptive for the key words and phrases that you are trying to get ranked for.  Now … what exactly do I mean by that? :-)

I’ll review what each one is below;

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Meta-Title:

When you do a search on Google, the title is what shows up in the search as the link to the website.  You can see the link above has the title of “Search Engine Optimization & Local Search | Web Design Salem Oregon“.   This properly describes what this web site and in this case the actual page on the web site is trying to get ranked for on Google.

More often than not we see titles that are not descriptive, include the company name only, or a simple page name like “Home” or “Search”.  You should focus on the “What” you do and the “Where” you do it.   Titles are one of the most important factors of your page content and structure that you should make sure are structured properly.

Meta-Description:

The description shows up in the search results as well, and in the above example starts with “We can help you with …”.  Descriptions should use sentence structure for the most part and should not be a list of keywords.   Again, focus in on what you do and where you do it.

Meta-keywords:

Keywords do not show up on the search results, but they can play a part in your search results… although recent things we’ve read suggest that the search engines are not paying as much attention to keywords that they used to.  Your key words are just a comma separated list of key words and phrases that describe, again, what you do and where you do it.  In this case above, we would want to use things like “search engine optimization, salem oregon, google rankings, …”.   You can use as many key words and phrases as you like, but you generally shouldn’t repeat them (you could get away with that in the old days, but search engines are much smarter today).

So, if you are looking to review your titles, descriptions, and keywords, you can do a search for the term and location that you want to be found for.  Check out what the top search results are using to get ideas of how to improve your own.  By the way, you can go to any web page and view the page source (the code behind the page) to show the keywords as well.   If you use Firefox for your web browser, you can right-click and View Page Source.  If you use Internet Explorer, you can right-click and View Source.  Here’s what it looks like:

View Source

If you are doing your own web site using a content management system or site builder, you will want to look for a SEO or Search Engine Optimization section for your site or (preferably) for each page.   It should look something this:

SEO

Getting your titles, descriptions, and keywords properly structured is definitely a positive step to help your search engine rankings.

If you’d like help with your search engine rankings to help you get your web site listed higher on Google, Yahoo, and Bing … give us a call at 503.581.4554.  We’d be happy to provide a free consultation on how you can improve your rankings.

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What the heck is a mind map and why should I use it?

mindmap

That’s the question that I asked myself when I first heard of Mindmapping **.  I mean, c’mon, it sounded like it was straight out of some science fiction novel, when the evil genius mind-maps the hero’s brain so he can get all of his secret powers…

But, I kept hearing the term … so I decided to check it out and find out what it really means.  And boy am I glad I did.

You see, I’m a very visual person, and if you’re anything like me, you’ve got way too many ideas floating around in your head and far too many things to do that won’t fit on your standard linear “to-do” list.  That means my productivity suffers sometimes, as I can’t quite keep track of it all and easily get distracted.

Now I’ve been through all of the day-planning seminars over the years to try to get my life organized … but to be honest I still struggle with staying on task in any organized fashion and yet still capturing all of my ideas into a cohesive action plan.

Enter the mindmap.

The mindmap is basically a piece of software that allows you to organize your thoughts, things that you need to do, and even business systems into a visual format.  You can see an example below;

mindmap

(** We are an affiliate of DiscoverFreeMind.com and receive a commission if you purchase their mindmap video training course)

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Don't Quit Poem; When you need encouragement

This inspirational video is based on the oft-quoted and loved poem:

When things go wrong, as they sometimes will, When the road you’re trudging seems all up hill, When the funds are low and the debts are high, And you want to smile, but you have to sigh, When care is pressing you down a bit, Rest! if you must; but don’t you quit.

Life is queer with its twists and turns, As everyone of us sometimes learns, And many a failure turns about When he might have won had he stuck it out; Don’t give up, though the pace seems slow; You might succeed with another blow.

Often the goal is nearer than It seems to a faint and faltering man, Often the struggler has given up When he might have captured the victor’s cup. And he learned too late, when the night slipped down, How close he was to the golden crown.

Success is failure turned inside out;The silver tint of the clouds of doubt; And you never can tell how close you are, It may be near when it seems afar; So stick to the fight when you’re hardest hit; It’s when things seem worst that you mustn’t quit.

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Where are you ranked on Google?

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We hear alot about “Getting found on Google”, and for good reason. Just about every online marketing plan should include plans to optimize your web site and Google rankings. Why? According to a recent study by ComScore (see below), Google accounts for about 65% of all U.S. online searches.

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As you can see, Yahoo, MSN and the others are distant runners-up. That doesn’t mean they are insignificant, but it does mean that by optimizing for Google, you will likely receive the highest ROI on your optimizing efforts.

So, where do you rank on Google? For what keywords? (the terms people type into the search engine) Do you know if these are the right keywords? And just how do you achieve high rankings in Google anyways?

These are all questions that we can help you answer.

Simplified, “Getting found on Google” aka “Search Engine Optimization” (or SEO) boils down to two main things;

1. Setting up your site so it has Google friendly structure and content.

2. Setting up beneficial, good-quality links both internally on your site and externally from other popular web sites pointing back to yours.

While this is an over simplified-view, it does give you the big picture of what it takes. Actually acomplishing high Google rankings, however, can be a difficult and time consuming task. How difficult it is to achieve success will depend on a number of factors including keyword competition, search volume, age of competing sites, links (and link structure) for competing sites, and much more.

Now with all of that said, it is also important to realize that “Search” is just one leg of your online marketing stool. In other words, you should NOT depend on search rankings alone to build traffic.

For example, looking at recent statistics from one of my client’s sites, we can see that a little more than 50% of traffic comes from search engines. The rest is coming from links from other sites and direct traffic – meaning someone typed in their domain name directly into the browser.

traffic_sources

This will vary of course from site to site, but it re-enforces the fact that we also need to focus on optimizing other areas of driving traffic to your web site.

I wrote another article on online traffic building strategies that will provide further insight in this area.

Bottom line: There is a lot you can do to get found on Google and drive traffic to your website. We suggest you use a professional who knows that they are doing so you can maximize your ROI.

If you’d like to sit down over a cup of coffee or talk on the phone to explore your options, give us a call at 503.581.4554.

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Which Social Networking site is the best for business?

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Hmmm, this is a great question, and one that I hear a lot.  The answer, in my best politicians voice (no offense to my political friends) … is “it depends“.  You might think that is a copout answer … but I think it is true.

It depends because the site that is the best for your business is really the one that works best for you.

Social Networking ImageOk, so what do I mean by that?  I mean you have to find the one that best works with your personality, style, corporate culture, target audience, and needs.  There are literally hundreds of social networking sites (actually, let’s start calling them business networking sites).

The big three that I talk about all the time are Linkedin, Facebook, and Twitter.  If you’re a member of the Salem Chamber, don’t forget Face2Face.  BUT, that doesn’t necessarily mean these are the only ones or that either of these is “it” for you. Each one has it’s unique characteristics.  And, there may be a niche networking site that generates more leads and relationships for you than the big three.

So how do you determine which one is best?  Let me first say that it is not an overnight kind of deal.  Just like any other marketing strategy, it will take time and some testing, measuring, and tweaking to fine tune your strategy.

Here’s my suggestion;

  1. Setup profiles on all of the big name networks.  Follow a branded approach so that you present your company brand consistently among the networks.
  2. Also research and find either 2-3 niche networks or groups within the big three that are your target market.  A great place to start is to go to Ning.com and search niche social networks to find one that interests you.
  3. Start building connections, friends, followers, etc. on each site by inviting select current contacts to connect with you AND by carefully selecting others who are a) like minded or b) are in your target demographic.
  4. Start writing articles (aka blogging) to a) position yourself as an expert, and b) test response to your articles
  5. Connect your articles so that they automatically post to your online profiles.  Some call this magic … and I would agree.
  6. Engage, provide value, and build relationships.  See who responds and on what sites.  Determine which site(s) you are most confortable on.
  7. Get married to the process, NOT to a particular site.  What works today may be outdated a year from now … but if you engage in the process, and are willing to adapt and change as necessary, you will always be ready to thrive.

Make no mistake, online business networking is here to stay.   Business is being done.  Relationships are being built.  Time is being leveraged (yes, you read that correctly).  Brands are being built.

I strongly encourage you to incorporate online social business networking into your marketing plans.  If you’d like help getting started and determining the best strategy for your company, give us a call at 503.581.4554.

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Top 10 ways to tell if your company web site stinks

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As you can imagine, we see a lot of web sites in our web design and marketing business.  Today I thought I’d share a humorous look at what’s wrong with many of them.

And so, this is our ‘top 10 ways to tell if your company web site stinks’:

top-ten10. You have an animated cartoon character that you grabbed off of freespinningicons4you.com. Ummm, I’m not even gonna go there.

9. You haven’t updated your site since 2004… and you’re proud of it (ie. you display ‘last updated October 2004′)

8. Nobody has a clue what your site is all about and what your company does … except your cousin Benny who designed the site for $50 and a 6-pack

7. There is no contact form or any way to get a hold of you …(c’mon people, don’t you want people to contact you? It’s not a bad thing … really!)

6. Poor and inconsistent navigation … dude, don’t you think people are having are hard enough day already?

5. Your still measuring “hits” to your web site and even have a “counter” to tell the world (ugh!)

4. Your music audio or video starts playing automatically. STOP! First of all it scares the %^%&^&% out of people. Then they’re scrambling to turn it off!

3. It’s sooooooo pretty … with all kinds of Flash and incredible graphics … but it doesn’t DO anything to support your business goals and make a connection with your visitors.

2. Your site has 15 automatic pop-up windows that annoy the heck out of your visitors and distract them from the actual site … trust me – they are not gonna come back!

And the number one reason why your web site stinks is …

1. Oh yeah, you don’t have one.  Smile

Seriously, there’s a lot more too it than this humorous list … but if your web site has “issues” … or you don’t have a web site for your business … take action today. Give us a call at 503.581.4554 and I’d be happy to sit down over a cup of coffee or hot chocolate and talk about how to take your web marketing to the next level.

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Do you have an opportunity filter?

Wastebasket

If you’re like me, you probably can’t get through your day without being bombarded by new “opportunities” in your inbox or over the phone.  Promote this, sell that … the opportunities are endless.  That is why I’ve created an opportunity “filter” to help me decide what I should pursue and what I should leave alone.

I was talking with a potential JV partner today and explained some of my process with him.  I told him I was a “recovering opportunity addict” (I’m a work in progress) … which generated a good laugh from the other end of the line.  I know a lot of people have been there… I know I have.  Things come along that look really good and so we jump head first without thinking … and usually regret it later.

WastebasketHere are a couple of questions I ask as part of my opportunity filter.  It could apply to network marketing opportunities (I’m sure you’ve never been approached right), online marketing “secrets”, or other types of business ventures;

Q:  Is it part of my core business offering or would it require a totally different skill set than I have right now?

Focus.  That is a good word.   This doesn’t mean you shouldn’t ever take the opportunity to expand your horizons (sometimes this CAN be a good thing) … but you really need to think long and hard before doing so.  Otherwise you are going to stretch yourself too thin and ultimately will not feel like you are reaching your goals.

By focusing on areas that are within your core competency, you will most likely be able to build a much more effective, profitable business and one that meets your goals and lifestyle needs.

Q: Ask the person promoting the opportunity this question – “if you never made a dime from selling “x” (the product or service), would you still promote it to your closest friends and family?”

This is a great question!

In other words – be sure that they (and ultimately you) believe in the product itself, not just the opportunity to sell it and make money from it.

Let me give you an example.  We represent a company called SendOutCards.  It provides a service that allows you to quickly and easily send real, send-through-the-U.S.-mail greeting cards through the internet.  I love this service!!  It is convenient, inexpensive, flexible, and people love to get real cards from us (especially in this electronic age).

Hopefully when you ask this question, you get a resounding “YES!” as the answer, just like I feel about SendOutCards.

Q: Are you saying “yes” to an opportunity only because you’re afraid of what you might miss out on?

This is a bad reason to say yes.  Taking on a new project, business, or opportunity should be something you really want to do and can get passionate about, not something you feel badly about saying no to or because you think you might miss out on something.  If it’s a good opportunity and it fits your other criteria, it will still be available when you are ready.

Q: Do you already have umpteen “opportunities” that you’ve already started and not finished.

Opportunity addicts are always looking for the magic bullet, the “secret”, or the latest, greatest, bestest way to make money.  Trust me – I’ve been there and am still there every day.  I see stuff come across my desk that makes sense and I think to myself – “oooh, that looks good”.  My friend Jennifer Powers calls it the “shiny little object” syndrome.

That is why it is extremely important to ask yourself these questions when presented with opportunities.  Otherwise, you will just have a stack of projects, tools, systems, opportunities and unrealized goals sitting on your desk.

Q: Does it align with your values and core beliefs of how you’d like to be treated?

This is one of the most important questions you can ask.  Again, I see lots of things come across my desk.  Sometimes, I just want to shut off the noise and all the hype.  I mean c’mon people – do you really believe that if I just buy into your opportunity or “system” that I can make $77 million this next year?  Really??  I mean it says ‘anyone’ can do it right!

If you get turned off by the marketing of an opportunity … it probably doesn’t make sense for you to turn around and market it yourself.

I learned this the hard way this past year.  I had received an email inviting me to promote a particular online marketing system.   The story was an interesting and somewhat inspiring one … but it used a lot of hype to get people excited about it.

Well, I sent it out to my list … and it didn’t take long to get an angry email back from one of my loyal subscribers … I had hooked her with the subject / headline … but totally turned her off with the offer.  When I revisited what I had sent out … I realized that I would not have liked to have been treated that way.

These are just a few of the questions I ask myself.  I would highly recommend that you come up with your own opportunity filter to help guide your decisions each and every day.

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Should you have video on your web site? 80% of web users watch online video…

With the advent of faster internet connections, online video is fast becoming the norm vs. the exception. That is backed up by a recent study by ComScore that showed that about 80% of web users watch online video.

Online video and audio is a great way to engage the visitors to your web site. BUT, you don’t want it to drag on and on either. A good video length is somewhere between 1-3 minutes, particularly for a featured welcome video. More in-depth videos can be longer, but realize that not everybody will have the time or patience to sit through a longer video.

Here are some additional stats regarding online video:

If you’d like help creating online video or a welcome audio message for your website, contact The Third River today at 503.581.4554.

We provide a full suite of online marketing services including web design, traffic building and search engine optimization, social media and networking, online video and audio, lead generation and email newsletters, and complete online marketing packages.

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